The University of Iowa

Homeless Training: How to Manage Problematic Behavior (Compassionately!)
Event Category 

Session leader Ryan Dowd is the former executive director of Hesed House, a low-barrier shelter outside Chicago. Based on more than 20 years of experience and tons of scientific research, Ryan now teaches organizations around the world how to de-escalate situations with vulnerable individuals. Since 2016, his trainings have been used by thousands of nonprofits, libraries, local government, businesses, etc.  He is currently building a training series for McDonald’s on de-escalating conflict with individuals experiencing homelessness.

Topics covered:

  • How trauma changes the brain
  • Four ways trauma impacts de-escalation
  • What you should do in the first 5 seconds
  • Three core tools + how to test for compliance
  • INCLUDES: Workbook and attendance certificate

See a clip from the training.

Wednesday, December 20, 2023 - 1:00pm
1050 Glenbrook Way
Suite 480-504
Hendersonville, TN 37075
Krissie Dowd
Sponsoring Organization 
Homeless Training Institute