Homeless Training: How to Manage Problematic Behavior (Compassionately!)

Event Category 

General

Session leader Ryan Dowd is the former executive director of Hesed House, a low-barrier shelter outside Chicago. Based on more than 20 years of experience and tons of scientific research, Ryan now teaches organizations around the world how to de-escalate situations with vulnerable individuals. Since 2016, his trainings have been used by thousands of nonprofits, libraries, local government, businesses, etc.  He is currently building a training series for McDonald’s on de-escalating conflict with individuals experiencing homelessness.

Topics covered:

• How trauma changes the brain
• Four ways trauma impacts de-escalation
• What you should do in the first 5 seconds
• Three core tools + how to test for compliance
• INCLUDES: Workbook and attendance certificate

View a clip from the training.